Once a User chooses to avail any service plan/offer announced by Spot2pay SOLUTIONS and agrees to buy that plan/offer by due payment for that plan/offer to Spot2pay SOLUTIONS, such payment by User shall not be refunded by Spot2pay SOLUTIONS under any circumstances whatsoever. Please note that such act of buying Spot2pay SOLUTIONS plan is irreversible process under the applicable law.
Post receipt of payment from the User for the above-mentioned plan, Spot2pay SOLUTIONS shall create User ID in its system ONLY post successful KYC verification of such User. If the User is unable to get successful KYC done, Spot2pay SOLUTIONS shall not be able to create User ID of such User. Thus, in order to avail Spot2pay SOLUTIONS services on its portal, User has to mandatorily get his successful KYC verification done.
Post User Id creation, while availing various services on Spot2pay SOLUTIONS portal, a transactions which have failed for any reason directly attributable to Spot2pay SOLUTIONS and Spot2pay SOLUTIONS has received corresponding confirmation from the payment gateway, will be automatically refunded to User’s bank account within 3-21 working days from the date of transaction and a confirmation mail will be sent to User’s email id registered with Spot2pay SOLUTIONS. Please note that only the actual transaction amount will be refunded excluding payment gateway charges and all applicable taxes. However, for cases where User has received a successful completion confirmation but not received services, User is required to submit a complaint by sending an e-mail to customer care Email ID given on this website. Spot2pay SOLUTIONS shall enquire the matter after receiving the complaint from the User and based on the enquiry Spot2pay SOLUTIONS may refund the payment. In all cases, Spot2pay SOLUTIONS liability will be restricted to providing User a valid refund to the extent of corresponding payment received by Spot2pay SOLUTIONS with respect to a particular transaction. Spot2pay SOLUTIONS shall not be responsible for any other claim or consequential liability arising out of failed services on our system.